About Us

Mission Statement

We are committed to promoting wellness and disease prevention to all clients.

Our mission is to provide a personalised and dedicated medical service, “Treat with Respect”, provide evidence based patient care incorporating a holistic approach toward diagnosis and management of illness.  Our belief is that there is no reason why one should settle for a medical service any different to an ‘old-style’ family General Practice. We do not discriminate on the basis of gender, ethnicity or sexual orientation.


Fees

Rosedale Family Medical Centre is a Private billing medical practice.

If you have a concession card, we ask that you bring your Medicare Card and Pension/Concession cards to your appointment.

All consultations are payable on the day, the practice has available EASYCLAIM facilities allowing patients to pay and then claim the Medicare rebate on site. Longer consultations will be charged at a higher fee.

There may be some fees associated for extra supplies.

Non-attendance fees of $50.00 will be charged for missed appointments.

A copy of the Fee Schedule can be accessed and printed here: RFMC Fee Schedule


Appointments

Appointments may be made in person or by telephone, call 03 5199 2124, during business hours or directly via our website conveniently and instantly.

Please advise reception staff upon your arrival.

Same day appointments are available.

A standard appointment is 15 minutes. If you need a longer appointment (for numerous or complex issues to discuss with the doctor) please let us know at the time of booking.

Notice is required when cancelling an appointment. If you need to cancel or are running late, please let us know as soon as possible, as fees apply for missed appointments.

We make every effort to see our patients at their allocated appointment time, however, occasionally emergencies do happen which require management from the staff and we appreciate our patients understanding.

For emergencies call 000.


EHealth Record

Are you registered for an eHealth record? We are able to assist you with this initiative. For all enquiries, please ask reception.


Results/Recalls/Reminders

All results are reviewed by your doctor. Our doctors prefer to discuss all your results with you in person at an appointment.

We have an extensive computerised recall and follow-up reminder system. If you do not wish to be automatically placed in our recall system, please notify reception.


Privacy

Your medical record is strictly confidential and private. We will not release any information to a third party without your prior consent, except as required by law. All staff sign a privacy and confidentiality clause as part of their employment conditions.


Feedback

We value the opinion and feedback from our patients on all aspects of the practice. Suggestions are welcome if you feel they would improve our service. If you have any concerns or complaints please contact our Practice Manager. If you would like to take a complaint further please contact the Health Services Commissioner on 8601 5222 or 1800 136 066.


Cost of other services

If you are referred to a specialist or other health professionals, you may incur a cost and be expected to pay on the day of your service.